Connect With Us:
Frequently Asked Questions
How to FTP your files to your Website
Before we begin there are a few items you will need to have available or setup prior to uploading your content to your site.
- Your Login (FTP) Information for your site - contact RightPath Media if you should need this information.
- A FTP Client like Filezilla [PC/Mac] Setup & usage can be found here
- HTML files for your site
Steps:
- Fig a.
From your desktop launch your ftp client and login to your site. You should be presented with a folder structure similar to image on the right. - You will notice the following two directories /public_html and /www. These are where your website files should be placed. Note: the /www directory is a symbolic link (shortcut) to the /public_html directory and points to the same folder location.
Double Click either folder and you may see some existing content in this folder, similar to the image on the right. - You can delete all the files or folders in this location, as they are temporary content created at the time the site was built.
- Next upload your files to the site, making sure that your home page (first page viewed by your visitors) is labeled index.html. You cannot overwrite the existing index.html and expect your site to work. The original file must be deleted and your new index.html should be uploaded in its place. Note: The index.html file can also have an .htm extension, this is acceptable format.
- Once your site is uploaded you can then open up your browser and goto your sites homepage.
If you should have any questions, please feel free to contact our support group at 800.431.0996 x 2 and we would be happy to assist you.
Yes, we can help you install software/CGI scripts. Depending on the complexity of the installation and your script we might have to charge you for work that goes beyond normal support. In most cases our installation help is free.
Currently all email send to a parked or pointed domain will only go to default account of the domain where the other one is parked on top. Pointed or parked domains cannot have their own mail accounts at this time!
An auto responder is an automatic email generated to a sender when a certain email address receives mail. To add an auto responder, simply login to your web site control panel via http://www.yourdomain.com/cpanel and click on "Auto responders". Next, click on "Add Auto responder". Enter your auto responder email in the first field. In the "From" field, enter the name that the response should appear to come from such as "Support - Your Business Name" or "Sales Department" . In the "Subject" field, enter what you would like the default subject to return to the user as in their email response. In the "Body" field, place the actual message that should be sent to the recipient. Click on the "Create" button. The server will generate a new auto responder for you
If you already have an email account username@yourdomain.com and you would like to receive emails directed to sales@yourdomain.com in your username@yourdomain.com mailbox, you can simply use the Email Redirect/Forwarders/Aliases feature. You can have as many forwarders as you like to any single POP3 Email account. To enable this feature, simply login to your web site control panel via http://www.yourdomain.com/cpanel and click on "Forwarders". Next, click on "Add Forwarder". There will be two blank fields, fill in the left-hand-side blank with the missing part of email address that you would like to forward emails from (e.g. sales). Next fill in the right-hand-side blank with the full email address where you would like to forward emails to (ie username@yourdomain.com). After that, click on "Create Forward".
To add a POP account, simply login to your web site control panel via http://www.yourdomain.com/cpanel and click on "Add/Remove Accounts". Next, click on "Add Accounts" and enter the username and password of the new account. Click on "Create" button. The server will generate a new POP3 Email account for you.
To add a POP account, simply login to your web site control panel via http://www.yourdomain.com/cpanel and click on "Add/Remove Accounts". Next, click on "Add Accounts" and enter the username and password of the new account. Click on "Create" button. The server will generate a new POP3 Email account for you.
You can access your email via any email client software (Outlook, Outlook Express, Mozilla, Pocomail, or via your web browser through the control panel.
Default Address
Your account comes pre-configured with your main account username as the default address. A default address is the place where all unrouted (unspecified) email addresses based on your domain goes to.
For instance, if your domain is domain.com, and your main account username is domain, then any email that goes to johndoe@domain.com or Sue@domain.com would end up at your main email account domain, unless they've been set up otherwise.
To access email that goes to your main email account, simply set up the following in your email software:
Email Address*: youraddress@yourdomain.com
POP/Incoming Mail Server: yourdomain.com
SMTP/Outgoing Mail Server: yourdomain.com or your ISP's mail server
Username: (your main account username)
Password: (your main account password)
* where "youraddress" can be whatever you want, unless you have created your own email accounts or aliases with that name.
User-Created Email Accounts
If you've created your own email accounts via the online control panel, set up the following in your email software:
Email Address*: username@yourdomain.com
POP/Incoming Mail Server: yourdomain.com
SMTP/Outgoing Mail Server: yourdomain.com
Username**: username@yourdomain.com
Password: user password
* where username@yourdomain.com is the email account that you've created.
** you must enter the entire email address here, rather than just the portion before "@yourdomain.com".
All you need to do is to create an FTP account which has the same username as the name of your sub domain.
Yes we support Microsoft FrontPage 2000 and 2002. When opening an account you can request for Microsoft FrontPage extensions to be enabled for your account. This allows you to publish your web site using Microsoft FrontPage, and also to use dynamic FrontPage objects including FrontPage forms and scripts.
If you would like to add a new FTP account, simply access your web site control panel at http://www.yourdomain.com/cpanel, click on "FTP Manager ->FTP Accounts ->; Add Accounts". Type in the login and password and click on "Create" button. The server will generate a new FTP account and a referring sub folder for you.
If you encounter this problem, please make sure that you have entered the correct info such as your domain name, your username and password. If you still have problems, email us at support@rightpathnetworks.com and we will be glad to help you out.
To upload your files via FTP, use the following information in conjunction with an FTP software:
FTP Server: yourdomain.com
Username: your username
Password: your password
FTP stands for File Transfer Protocol, which is a way to transfer files from one computer to another. In this case, the transfer occurs between your desktop and our server. When you move your HTML files from your computer to our server, the process is called "uploading" files. When you retrieve any files from our server to your desktop, the process is called "downloading" files. An FTP client/software is a software that helps you in uploading and downloading files. You need to install the FTP client in your desktop. Some examples of these FTP software will be WS-FTP (for Windows) and transmit (for Mac).
You can publish your site using an FTP software to upload your HTML pages. The files should be uploaded to a directory called public_html. The filename of your home page should be index.htm or index.html. The web server will automatically send the file at path /home/username/public_html/index.html when a browser specifies http://www.yourdomain.com where yourdomain.com refers to the domain name that you have registered. To upload your files via FTP, use the following information in conjunction with an FTP software:
FTP Server: yourdomain.com
Username: your username
Password: your password
Yes, these are known as "Domain Pointers" in our system. Depending on your web hosting package you get a specific number of free domain pointers. Please submit a support ticket to have a domain pointer installed. You will need to add an "index.cgi" (can be provided by us) to your root directory on your main account to avoid misdirection. Our support team will explain the necessary steps to you once it is the case.
A sub domain is basically a domain name within your current domain (*.yourdomain.com). Each sub domain can be pointed to different directories in your web site. To create sub domains, simply login to your to your account control panel and click on "Sub domains". To add a sub domain, just type in the sub domain name on the blank field and click on "Add". The server will generate the new sub domain for you. You will not need to create any folders in advance - the system will take care of that for you.
After you have submitted the domain name transfer request to the domain name registrar, it will take about 48 - 72 hours for the transfer process to go through the Internet system to be completed.
You will need to initiate the domain name transfer process with the domain name registrar where you signed up your domain name with. If you registered the domain thru our site, please go to the "Domain Names" section and use the "Domain Manager" to accomplish this task. When asked for DNS/Name server, please use the ones that we have provided for you (ns1.rpndns.net and ns2.rpndns.net). If you have any questions in transferring your domain name, don't hesitate to send us an email at support@rightpathnetworks.com
You need to check whether the domain name that you want is available. To check the availability of the domain name, go to the "Domain Names" section on our web site - you can also register domain names in real-time for a very low fee of $13.25 per year.
Domain parking is basically having multiple domains pointing to the front page of your site. To park a domain, submit a support ticket. A one-time fee of $5.00 will be charged afterwards.
Yes, you will be able to access your domain address with or without the "www" in front of the domain name. When a web site visitor types in "http://www.yourdomain.com" or "http://yourdomain.com" (where yourdomain.com refers to the name of your domain name), they'll be taken to the main page of your site.
A registrar is an organization that is in charge of registering domain names for individuals and organizations. Each country usually has its own domain name registrar and the rules and regulations for registering domain names in different countries vary. We, “Your Business Name.com” are a registrar for many several types of domains (.com/.net/.org/.biz/.info/.name/.org/.us) and you can register your domain name with us in real-time.
A domain name is your identity on the Internet. The most common domain names are those ending with .com, such as "microsoft.com" and "IBM.com". There are other domain names extension such as .net, .org, .biz, .info, .us etc. - A Domain name generally refers to the combination of a second level domain and a top level domain. In easy terms, it is the name “Your Business Name.com”. A domain name technically points to a domain not a web server or specific machine on the internet. The name 'www.Your Business Name.com' is not a domain name, but actually points to a specific computer named 'www' within the domain 'www.Your Business Name.com'.
If you can read this and your own site is down, rest assured - the data center your site is in, is up and running. Our own site is located in the same data center as your own site. Second of all, please verify with your domain registrar that your domain has not yet expired. If your domain has not yet expired, please do a trace route from your machine to your account before assuming that a machine is down. This is because sometimes your site cannot be reached due to something that is beyond our control, such as a connection problem somewhere between your location and our servers, or an intermittent problem at your ISP's end, etc. - Doing a trace route would often help determine where the blockage is and whether we can do anything to help.
To do a trace route from your machine:
- Bring up a dos prompt and type in "tracert yourdomainname.com/net/org/etc"
- Hit Enter and let the trace route go its way - the trace route will display a list of "hops" within the path taken from your local machine to your account. These hops represent various physical locations along the path.
- From the chart you should usually be able to tell where the cause of the "blockage" is.
Just drop us an email and we will take care of that for you. However - if you feel we were providing bad service and did not give you what you expected - please let us know. We will try to fix what we did wrong if possible - we will make up for it! We take our customer satisfaction very seriously and we will try very hard to meet and to exceed your high expectations!
We will refund your money for any full month of non-used service time. However - we are not able to refund money for the current month of service.
We accept credit cards (MasterCard, Visa, American Express) as well as checks from our local customers that are drafted on local banks.
Yes, we do offer a limited 30 day money-back guarantee. The limitation means that your account needs to be in good standing and bandwidth usage needs to be 2GB or less. This amount of bandwidth should allow any customer to test our services and shall protect us from bandwidth thieves who move from web host to web host. Thank you for your understanding
Yes! You can access your account at anytime
Support is provided via email, chat and phone. All Support Requests can be submitted 24/7 and all request will usually be responded to in 2 hours or less. You can call our support line at 800.431.0996 option 2 for Web Hosting.
Web hosting is a term for having an Internet address (Domain Name) and web space for you to build and maintain your web site. Once you have a place to host your web site, people will be able to view your site on the Internet by simply typing-in your domain name into their web browser. A web hosting company is a company that specializes in "renting out" web space for people who are interested in having a web site on the Internet.
